Total Experience Management
Employee Experience Management
Employee Experience
• Design and conduct surveys to gather relevant information on employee journey from recruitment, onboarding, 360 reviews, performance management, learning and development, and employee exits
• Built a standardized & repeatable onboarding process and orientation for new hires
• Ownership and updating of digital platforms to ensure a user-friendly experience and better conversion from consideration to completed application all the way through interview & hire.
• Collaborate with key stakeholders to ensure we have the right platform, people, and processes involved to deliver an effective and consistent pre-hire onboarding experience to candidates and employees.
Customer Experience Management
Customer Experience
• Manages surveys and customer insights for 70+ brand Hospitality and Entertainment outlets in Qatar
• Design and conduct surveys to gather relevant information on customer opinion, and product experience while setting up the automated workflow, ticketing, and action plans
• Collaborate with marketing and other departments to improve customer experience and deliver value to the stakeholders
• Utilize social media platforms in reaching out to customers to help resolve issues and provide quick responses
Patient Experience Management
Patient Experience
• Manages surveys and patient insights for 3 medical facility in Qatar
• Design and conduct surveys to gather relevant information on customer opinion, and product experience while setting up the automated workflow, ticketing, and action plans
• Collaborate with marketing and other departments to improve customer experience and deliver value to the stakeholders
• Utilize social media platforms in reaching out to customers to help resolve issues and provide quick responses
